Privacy Policy – Frisson Labs: Oto

Effective Date: June 9, 2025
Last updated: October 13, 2026 (added Section 15, Otomates on Discord)

This Privacy Policy explains how Frisson Labs (“we,” “us,” or “our”) collects, uses, and shares your information across the Oto and Otomates services (“Oto” or “Service”), including our website (oto.chat), our web and mobile apps, in-app games and AI voice companions, and the Oto Chrome extension.

1. Information We Collect

We collect the following types of data:

  • a. Browsing Data
    Text, images, and media content on the web pages you visit
    URLs and site metadata
  • b. User Interaction
    Messages you type or speak to the AI
    Gestures, clicks, or character drag interactions
  • c. Uploaded Content
    Custom 2D/3D avatars and bios
  • d. Technical Data
    Browser type and version
    Extension version
    Crash logs or diagnostics

2. Browser Permissions

Oto requires access to the tabs and content of the webpages you visit in order to provide its character rendering and contextual AI features.

3. Why We Collect Data

We use your data to:

  • Generate AI conversations and companion behaviors
  • Build long-term memory and personalization
  • Support user-created avatars
  • Maintain service performance and security
  • Train, evaluate, and improve our AI models, companion behaviors, and voices

AI training. The content of your conversations with our AI companions — including messages you type and words you speak (transcribed to text) — may be stored and used to train, fine-tune, evaluate, and improve our AI models, prompts, and companion voices. Voice Chat stores text only, not raw audio. Training text is de-identified before storage and retained until it is no longer needed for these purposes or you request deletion. You can turn training sharing off in Voice Chat at any time. We do not sell your conversations, and you can also request deletion or opt out by email (see Section 7, “Your Rights,” or email legal@frisson-labs.com).

4. Third-Party Services

We share limited data with the following third-party processors:

  • OpenAI, Anthropic, Deepseek, Google (Gemini) (AI generation and conversation analysis)
  • ElevenLabs, Fish Audio (voice synthesis)
  • LiveKit (real-time voice call transport)

These services process data solely to support Oto’s functionality and are bound by confidentiality obligations.

We do not sell your data.

5. Cookies and Local Storage

Oto may use cookies or local storage to remember character preferences, session history, or personalization settings. These are stored locally on your device unless synced to our servers as part of long-term memory.

6. Data Retention

We retain your data only as long as necessary to provide and improve the Service. De-identified Voice Chat text turns shared for training may be retained while they remain useful for model, prompt, and quality improvement. Derived evaluations, summaries, topic tags, and operational call metadata may also be retained to provide memories, measure reliability, prevent abuse, and improve the Service. You may opt out of future training collection in Voice Chat or request deletion at any time.

7. Your Rights

You may:

  • Request access to or deletion of your personal data
  • Correct inaccuracies in stored data
  • Withdraw consent for data processing (which may disable features)

Email us at legal@frisson-labs.com to exercise your rights.

8. Children’s Privacy

Oto is not intended for children under 13. We do not knowingly collect personal data from children without verified parental consent.

9. California & Global Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). If you are in the EU or UK, you may have rights under the General Data Protection Regulation (GDPR).

10. Security

We use encryption, access controls, and secure infrastructure to protect your data. However, no system is 100% secure.

11. Policy Updates

We may update this policy from time to time. Major changes will be communicated via the extension or our website.

12. Contact

For privacy-related inquiries: legal@frisson-labs.com

13. Mental Health Disclaimer

Oto is not a medical, therapeutic, or crisis support service. If you are experiencing thoughts of self-harm, suicide, or any form of emotional crisis, we strongly encourage you to seek help from a licensed professional or crisis resource (e.g., 988 in the U.S.). We do not monitor conversations in real time and cannot intervene in emergencies. Any personal disclosures related to mental health are not intended to be stored, processed, or used for medical purposes.

14. AI Nature Disclaimer

Oto is a fictional AI character. All conversations and interactions are generated algorithmically and are not supervised, authored, or monitored by a human. Any emotional expressions, relationships, or advice provided by Oto are simulated and should not be treated as a substitute for professional guidance or human connection.

15. Otomates on Discord

This section covers the Otomates app for Discord: the games that run inside Discord as an Activity and the result cards it posts in servers.

  • a. What the app can access
    In a server, the app asks for five channel permissions: View Channel, Send Messages, Embed Links, Attach Files and Read Message History. It does not ask for Administrator or moderation permissions, and it does not read the messages members send in the server.
  • b. Data about a server
    When a server adds the app we store the server’s ID, name and member count, and when the app was added or removed. If an admin uses the /oto command, we also store the chosen channel, the posting settings, and the Discord ID of the admin who changed them.
  • c. Data about players
    When someone finishes a game in a server, we use their Discord ID, display name, avatar and result to post a result card in that channel, and keep this for up to three days to update the card. Members can play as guests, in which case nothing is saved beyond that card. If a player chooses to sign in with Discord, we use their Discord profile and verified email to create or link an Oto account, their scores can appear on shared Oto leaderboards, and the game they are playing can appear in their Discord status.
  • d. What we don’t do
    The app never posts from games played in private channels to public ones, sends no direct messages, and does not ping @everyone or roles unless a server admin turns that on.
  • e. Removal and deletion
    Server admins can stop all posts with /oto pause or remove the app at any time. To have a server’s or a player’s Discord data deleted, email legal@frisson-labs.com.